Faq

How can I post a listing of my structure?
Go to the Contact module, we will contact you 'soon.

Is there a charge for the site?
Registration and subscription to Sleep Easy Travel is entirely free.

In order to register it is necessary:
1) To be the owner or director of the structure. The Company is not responsible for the data you provide.
2) To have an e-mail account in order to communicate with us and to receive the bookings.
3) To frequently update the availability of rooms of your structures in the back-office.

Who is responsible for payment of the customer?
The partner must honour all the bookings made through the Company’s network.
The partner must make sure that all the bookings accepted by the Company are dealt with correctly.
The Company keeps a non-refundable deposit percentage of 10% when the booking is made, and this has to be considered as it’s due. The remaining 90% of each booking will be paid by the customer directly to the partner at the time of check-in.
The partner will receive the amount due from the customer directly upon arrival as he or she checks in; The "amount due" means the difference between the full price indicated on the site and the deposit percentage held by the Company.
Once the Company has sent the customer’s credit card’s data, the partner is responsible for keeping this information confidential.
Sleep Easy Travel reserves the right to check the partner’s structures at any time in order to verify the accuracy of the descriptions provided.

What is the cancellation policy?
This contract can be withdrawn at any time, but only both with the Company and the partner sending notification via e-mail. In case of withdrawal of the contract, the Company will delete all data concerning the structure in question, and the partner will have to honour every booking confirmed, current or future, by coming to an agreement directly with the customer(s). In case of withdrawal of the contract, the Company will be, by no means, held responsible for future bookings confirmed by the customers with the structure that withdraws the contract.

What to do when there is a no-show?
Sleep Easy Service S.R.O. takes no responsibility for no-show clients. We are also not responsible for actions taken by the structure owners towards no-show clients.